“Kathy kept us informed with what was going on behind the scenes with the market and is very knowledgeable about the market. She was always available when I texted or called her with questions or requests for updates. She did a tremendous job keeping us regularly updated. She explained the process well and we felt she was great at “holding our hand” through the process. We didn’t always feel that we were a priority or feel particularly valued as a client as sometimes she did not follow up with us when we asked specific information. For example, not letting us know the new owners decided in the end not to take over security contract. Some emails from assistant were not relevant and resulted in seeming like it wasn’t personalized. For example asking about pool service since there is no pool. Overall Kathy is awesome and we would use her as our Realtor again. ”

— Jeff